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If you don't find the answers you need, please contact us at support@ergopro.co.uk or on 01323 886205.

The focus of the assessment is the individual risk and to identify any follow-up actions required. The assessment therefore results in follow-up information being sent to the DSE user where required. Any more serious issues are immediately flagged for follow-up by the systems administrator/s. You cannot pass or fail the assessment and therefore no certificate is required. The ErgoPro Admin Portal keeps a record of assessments for audit purposes.

Yes, the system including the follow-up solution PDF documents can all be branded.

The ErgoPro system comes with a suite of 15 reports which cover most reporting requirements. We can also install bespoke reports if you have specific requirements.

Yes, the question wordings can be tailored to suit your own DSE working environment. Questions can be updated or removed, new questions added. Automated follow-up actions can be applied to any of the questions (e.g. send a document, flag for follow-up) and can be tailored as well. However, we don't recommend the questions are altered unless it is to tailor them to suit a particular working environment. The ErgoPro question set has been developed by our Ergonomists to comply with the DSE regulations and provide a rigorous risk assessment. In the case of a standard office environment we would recommend sticking with the standard question set.

The follow-up Solutions can also be tailored and branded. Tailoring is usually just to make sure the Solutions are consistent with the organisation's staff manual and working practices. ErgoPro can also automatically send bespoke documents such as eye test policy/vouchers and specific chair adjustment instructions. Once an order is placed for ErgoPro, we can provide PDF or hard copies of the risk assessment screens and follow-up Solutions so that any changes required can be identified as part of preparing the system for go-live.

In the case of temporary workers, the responsibility is shared between the organisation and the temp agency.

The DSE regulations do cover this situation in detail, although there is a table in the regs setting out the responsibility of each party. But this does leave some grey areas and the Health & Safety Manager within the organisation would usually make a decision based on what is practical.

Sometimes organisations may come to an arrangement with the temp agency about some aspects (e.g. DSE training).

The organisation is responsible for the workstation assessment but the temp agency should normally provide the training about DSE risks.

ErgoPro provides the risk assessment and the training at the same time.

Also, in practice, the organisation tends to provide the DSE training because they are the ones providing the equipment for use. But this may not always be the case, for instance if the temporary staff bring their own equipment (e.g. auditors with own laptops). The period of time that the temp is working in the organisation is also relevant because it may not be practical to provide training and risk assessment if the temp is only there for a very short period.

The temp agency would normally provide the eye test.

So in the majority of cases, the organisation will need to provide the risk assessment for a temp.

A licence credit is used for each assessment sent out, so it doesn't matter how many starters and leavers you have. You just need to tally the number of assessments you are likely to carry out on the system. For initial purchase of licence credits, the number of DSE users +10% for starters and leavers is a reasonable guide but you may need to adjust this if you have a high turnover of staff.

Please note this advice doesn't apply to customers on our annual renewal plan which allows unlimited assessments and is based on your total staff numbers. In this case, it's important to keep your staff list up to date in ErgoPro, because leaver are not counted in the licensing.

You can see your credit pack in your Admin Dashboard.

The health and safety executive do not stipulate how long you must keep the records. However, 5 years is considered to be a sensible storage period.

ErgoPro stores your records indefinately and there is no limit to the number of staff records you can add or keep.

You must assess DSE users if you are a company with 5 or more staff. They must be assessed again if there is a change in the workstation, for instance new equipment or after and office or desk move. Whilst there is no regulation stipulating how often you must assess users, it is important to do this on a regular basis to ensure that you pick up any changes to desking or equipment of which you were unaware. Many companies do this on a 2 year cycle.

Yes, help and support is provided for administrators by email and phone. We also provide online and office based training for your ErgoPro administrators.

Yes, but we recommend this section remains in place to provide best practive advice and capture those that may be using their mobile devices for work.

Please click here to log in.

You will also find a log in link in the menu at the top of the page.

Your username is your email address. If you cannot remember your password, please click the 'Set/Reset Password' link on the right hand side of the login page.

Symptoms

If you enter your username and password and get the 'invalid login attempt' message, then you have entered your details incorrectly

In this case, try again or reset your password.

If you enter your username and password correctly and the login page just refreshes without any error message, there may be a browser cache or cookie problem. In this case, please try the following:

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  • Right click and select Inspect
  • Right click on the reload icon (circular arrow next to the address bar) and select ‘Empty Cache and Hard Reload’.
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  • Scroll down to bottom and click Advanced
  • Click Site Settings
  • Click Cookies
  • Search for ergopro
  • Click delete next to ergopro.co.uk and www.ergopro.co.uk

Then try logging in again.

Once logged in, select People > People from the main menu

Click the New Person button

Enter the first name, last name and email address for the person to be assessed.

Optionally enter the rest of the information such as Location.

Click Register New Person button.

Then you can select the type of assessment to be sent out and click the Send button

An email will be sent to the person, asking them to complete an assessment.

Once the assessment is filled in, you can view it by searching for the person, then click the View button.

There are various health and safety obligations for companies that cover the use of computers but probably the most relevant is "The Health and Safety (Display Screen Equipment) Regulations 1992 (amended in 2002)". These require all companies with more than 5 employees to provide display screen equipment (DSE) "users" with assessments to identify risk that they may be exposed to during their work.

"Users" are generally defined as staff who normally use DSE for continuous spells of one hour or more on a daily basis or who have to transfer information quickly. Many companies now carry out an assessment for any office worker using DSE. The regulations stress that it is important for employers to take actions to reduce any risk identified during assessments. They also list basic requirements for workstations and emphasise the importance of planning breaks and changes of activity into the daily work routine of users.